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Matic Knowledge Base
Fixing Common Issues
Fixing Common Issues
Quick solutions for robot behavior, hardware problems, and error messages.
How to Resolve Error Messages
Wringer Clogged Error
Mop Roll Jam Error
Duct Clogged Error
Lid Not Sealed Error
Matic Lifted Error
High Humidity Alert
Bag Full Error
Mop Roll Worn Out or Mop Roll Missing Error
Side Brush Malfunction
Brush Roll Misinserted, Missing, and Jammed Errors
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Behavioral Issues
How to Troubleshoot Unexpected Bumping
Matic Doesn't Mop Hardfloor Areas or Attempts to Mop Carpets
Matic is Unresponsive
Matic Stuck
How to Troubleshoot Wi-Fi Connectivity Issues
Noticing dirty water left after mopping
Noticing mopping streaks? Here’s what to do
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Hardware Issues
Side Brush Falling Off?
Why is there condensation in the lid of my Matic?
Troubleshooting Videos
Troubleshooting Video Library
