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Wringer Clogged Error

The most common cause of the Wringer Clogged error is dirt, debris, or foam buildup in Matic's mopping system. Here's how to resolve it:

1. Clean the mop roll, wringer, and mopping cavity.

 

a. Mop Roll

  • Remove the water tank and HEPA bag.
  • Pull to remove the mop roll from the side of the cleaning head.
  • Slide the mop roll off its core.
  • Press the large orange button to detach the core from the idler and clear any debris.
  • Reattach the core, pressing the small orange button to lock it.
  • Rinse the mop roll with plain water only (no soap). Replace it if worn.
  • Slide the mop roll back on and push until it clicks.

b. Wringer

  • With the mop roll removed, pull the orange (old design) or black (new design) wringer out from the cleaning head.
  • Wipe off any debris and rinse it.
  • Slide it back into the cleaning head until it stops.

c. Mopping Cavity

  • Wipe inside the cavity with a damp paper towel.
  • Reinsert the mop roll until it clicks.
  • Reinstall the water tank and HEPA bag.
  • Press Matic’s Play/Pause button to clear the error.

2. Check for Foam Buildup

Excess foam can block the wringer. Check for foam around:

  • The mopping path
  • The wringer or mop roll
  • Inside the mopping cavity

If you see foam:

  1. Empty and rinse the water tank.
  2. Refill with plain water only.
  3. Let Matic mop a few times to flush the system.

🚫 Using too much Aunt Fannie’s (or non-approved cleaners) can cause foaming and lead to this error.

Need more help?

Please submit a ticket in the Matic app (Settings > Support > Contact Us) for these tools and for more troubleshooting for the issues you are facing. Thank you for being a valued part of the Matic community!

If the “wringer clogged” error continues after these steps, please reach out. Submit a ticket in the Matic app (Settings > Support > Contact Us) and we'll look into your issue.

Please include the following in your ticket to help our engineers resolve the issue:

    • Do you have any pets that shed?
    • Are you adding 1 capful of Aunt Fannies to the water tank?

    • Do you notice any foam on the wringer or on the floor?

    • When the robot is mopping does it look like the cleaning head is tilting backwards all the way?

Thank you for being a valued part of the Matic community!