---
title: Matic stuck
description: If Matic gets stuck in hallways, it may be due to a lack of distinctive visual features. Adding a small rug or another unique object can help Matic better recognize its surroundings and navigate more effectively.
---

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2. [Fixing Common Issues](https://support.maticrobots.com/fixing-common-issues?hsLang=en)
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# Matic stuck

## As a vision-based system, Matic, similar to humans, relies on unique landmarks to accurately determine its position. If the walls and floor appear too similar, it may have difficulty orienting itself.

### **Steps to Improve Navigation in Hallways**

1. **Add a Distinctive Visual Feature**
   
     - Placing a small rug or another visually distinct object in the hallway can provide Matic with a reliable reference point, making it easier to navigate.
2. **Optimize Lighting Conditions**
   
     - Ensure that the hallway is well-lit during cleaning sessions, as better lighting can enhance Matic’s ability to detect subtle differences in the environment.

**Need more help?**

If you're still getting an error, please **submit a ticket in the Matic app (Settings \> Support \> Contact Us).**

Be sure to include a picture of where your Matic got stuck, and a bot recording of the area where you are encountering the issue.

To send a bot recording:

1. From the Home page, tap the video camera icon
2. Tap Start Recording
3. Once the behavior has ended, tap the stop recording icon
4. Select Send to share the recording with the Matic team

Thank you for being a valued part of the Matic community!

 

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