How to troubleshoot Wi-Fi connectivity issues

1. Reboot your Matic.

Hold the play/pause button on your Matic down for ~8 seconds until the screen fully powers off.
Let your Matic sit for ~8 seconds.
Power your Matic back on by holding the play/pause button down for ~8 seconds until the screen turns on.

2. Try to connect to your phone's hotspot.

We ask you to do this so we can isolate the issue. If you're able to connect to your phone's hotspot but not your Wifi network, the problem is likely related to your router.

Turn on your phone's hotspot
Search for the hotspot in your Matic's list of wifi networks
Let me know whether you're able to connect to hotspot

Need more help?

If you have any questions or need further assistance, please submit a ticket in the Matic app (Settings > Support > Contact Us). Thank you for being a valued part of the Matic community!

Please include the following in your ticket to help our engineers resolve the issue:

Note whether you've already rebooted your Matic.
Note whether or not you were able to connect your Matic to your phone's hotspot.

Thank you for being a valued part of the Matic community!