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How to troubleshoot Wi-Fi connectivity issues

If Matic is having trouble connecting to Wi-Fi, the steps below will help you resolve it.

Step 1: Reboot Matic

  1. Hold the play/pause button on your Matic down for about 8 seconds, until the screen fully powers off.
  2. Let Matic sit for about 8 seconds.
  3. Power Matic back on by holding the play/pause button down for about 8 seconds, until the screen turns on.

Step 2: Re-pair with Your Matic

  1. Go to Settings > My Matic.
  2. Click the edit button next to your Matic, then select Remove this Matic.
  3. Tap Add New Matic.
  4. Go through onboarding again.

Need more help?

If you have any questions or need further assistance, please submit a ticket in the Matic app (Settings > Support > Contact Us). Thank you for being a valued part of the Matic community!

Please include the following in your ticket to help our engineers resolve the issue:

  • Note whether you've already rebooted your Matic.
  • Note whether you've tried re-pairing with your Matic.