Some known compatibility issues exist with Xfinity and TP-Link routers. If you’re experiencing connectivity problems between your Matic robot and these routers, follow these troubleshooting steps to resolve the issue.
Router Compatibility
We’ve identified compatibility issues between Matic and certain router types. Disabling the 5GHz setting on your router may help improve connectivity
Xfinity Routers
To disable the 5GHz band on Xfinity routers:
- Connect a device to the Gateway
- Open a web browser and go to http://10.0.0.1
- Log in to the Admin Tool
- Navigate to Connection > Wi-Fi
- Click EDIT next to the 5 GHz Frequency Band
- Select Disable and click SAVE SETTINGS
- Set up your Matic using the Matic app
- After setup, you may re-enable the 5 GHz band in the Admin Tool if desired
TP-Link Routers
For TP-Link routers, follow these steps:
- Connect to your Adapter wirelessly
- Open the tpPLC app on your phone
- Select your router device
- Tap on Wi-Fi settings
- Select the 5GHz band
- Disable it by unchecking “wireless radio”
- Set up your Matic using the Matic app
- After setup, you may re-enable the 5GHz band in the tpPLC app if desired
Additional Support
If disabling the 5GHz band doesn’t resolve the issue, contact support@maticrobots.com for assistance in manually setting your Matic to connect using only the 2.4 GHz band.