Skip to content
Contact Support
  • There are no suggestions because the search field is empty.

Matic is bumping into objects

If your Matic robot is unexpectedly bumping into furniture or other objects, it may be due to factors such as camera visibility, environmental changes, or calibration needs. The steps below will help you resolve this.

Step 1: Clean Matic's Cameras

Over time, dust or smudges can accumulate on Matic's cameras, affecting its ability to detect obstacles accurately. We recommend gently wiping all five cameras with a microfiber cloth. Avoid using harsh chemicals or abrasive materials that could damage the camera lenses.

Also double-check that no stickers or labels are covering any of the cameras, as this can block obstacle detection even if the lenses themselves are clean.

Front Fill (1)

Back Fill (1)

Top Fill (1)

Step 2: Set No-Go Areas

If Matic is frequently coming into contact with delicate items such as vases, statues, or fragile furniture, you can create No-Go Areas to instruct it to avoid those spaces.

How to add No-Go Areas:

  • Open the Matic App and navigate to the Edit Map tab.
  • Tap Edit No-Go Areas under Edit.
  • Select the pencil icon in the top right corner.
  • Draw around the area you want Matic to avoid.
  • Click Add No-Go Area.

To remove a no-go area, tap on it, then select Remove No-Go Area.

 

Step 3: Camera Calibration Check

If you've cleaned the cameras, confirmed nothing is blocking them, and set up No-Go Areas, but Matic continues to bump into objects, there may be a calibration issue with its vision system. In most cases, our team can recalibrate the cameras remotely, so contact support and we'll take care of it from there.

 

Need more help?

If you have any questions or need further assistance, please submit a ticket in the Matic app (Settings > Support > Contact Us). Thank you for being a valued part of the Matic community!