Troubleshooting unexpected bumping

If your Matic robot is unexpectedly bumping into furniture or other objects, it may be due to factors such as camera visibility, environmental changes, or calibration needs.

Step 1: Clean Matic's Cameras

Over time, dust or smudges can accumulate on Matic's cameras, affecting its ability to detect obstacles accurately. We recommend gently wiping all five cameras with a microfiber cloth. Avoid using harsh chemicals or abrasive materials that could damage the camera lenses.

Step 2: Set No-Go Areas

If Matic is frequently coming into contact with delicate items such as vases, statues, or fragile furniture, you can create No-Go Areas to instruct it to avoid those spaces.

How to add No-Go Areas:

• Open the Matic App and navigate to the Map tab
• Tap Edit No-Go Areas under Edit My Map
• Select the pencil icon in the top right corner
• Draw around the area you want Matic to avoid
• Click Add No-Go Area

To remove a no-go area, simply tap on it.

No-Go Areas can be temporary or permanent. You can also set a temporary no-go area if you have some toys on the ground or a big spill, and then delete the no-go area afterwards.

Step 3: Camera Calibration Check

If you've cleaned the cameras and set up No-Go Areas but Matic continues to bump into objects, there may be a calibration issue with its vision system. In rare cases, Matic may require servicing to recalibrate the cameras for optimal performance.

Need more help?

If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!