Mopping streaks can be caused by insufficient mop roll saturation or a dirty mop roll. The following steps can help minimize streaking.
Press "New Mop Roll Inserted" in the App Settings
Pressing "New Mop Roll Inserted" in the app settings will re-saturate Matic's mop roll, reducing instances of streaking.
Replace or Clean the Mop Roll
A common cause of streaking is a dirty mop roll. We recommend replacing your mop roll or handwashing your mop roll under running water with soap, completely rinsing out the soap and letting the mop roll dry before reinserting it into your Matic.
Allow More Time for Saturation
As Matic continues to mop, the mop roll gradually absorbs more water, which helps reduce streaking. Typically, streaks should become less noticeable after 5–10 minutes of mopping as the mop roll reaches optimal saturation levels.
Restart Mopping for Additional Water Boost
Matic provides a small boost of water each time a new mopping session begins. If streaks persist, consider restarting the mopping process in the same area to improve water distribution and coverage.
Need more help?
If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!