If your Matic robot is displaying a persistent "Matic Lifted" error, there are a few troubleshooting steps you can take to resolve the issue. Follow the steps below to get your Matic back on track.
The Matic Lifted error can sometimes happen if Matic has trouble understanding its surroundings. Restoring your map or re-mapping your home can help it get back on track.
Step 1: Restore Map
Restoring a previously saved map can help resolve the error. Here's how:
- Open the Matic App
- Go to the Map tab
- Under the Start Over section, select Restore Map
- Once the map is restored, return to the home screen and see if that fixed things
- Press the button on the robot to start cleaning
If restoring the previous map doesn't work, re-mapping your home can provide a fresh start.
Step 2: Remap
- Open the Matic app
- Go to the Map tab
- Under the Start Over section, select Delete Map and Schedule
- Start mapping
Need more help?
If the issue continues after these steps, please don’t hesitate to reach out to our support team at support@maticrobots.com. Sharing photos or videos of the components during troubleshooting can help us identify the issue faster.
Thank you so much for your patience and for being a valued Matic user—we’re here to help!