---
title: Matic Lifted error
description: If your Matic robot is displaying a persistent "Matic Lifted" error, there are a few troubleshooting steps you can take to resolve the issue. Follow the steps below to get your Matic back on track.
---

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# Matic Lifted error

## This error appears when Matic loses track of where it is and thinks it may have been picked up. It usually clears after restoring or redoing your map.

### 1. Restore Map

Restoring a previously saved map can help resolve the error. Here's how:

- Open the **Matic App**
- Go to the **Edit Map **tab
- Under the **Redo** section, select **Restore Map**
- Once the map is restored, return to the home screen and see if that fixed things
- Press the button on the robot to start cleaning

![Group 21](https://support.maticrobots.com/hs-fs/hubfs/Group%2021.jpg?width=361&height=783&name=Group%2021.jpg)

If restoring the previous map doesn't work, re-mapping your home can provide a fresh start.

### 2: Remap

- Open the **Matic** app
- Go to the **Edit Map** tab
- Under the **Redo** section, select **Delete This Map**
- Follow the prompts to remap your home

**Need more help?**

If the error persists after remapping, submit a ticket in the Matic app **(Settings > Support > Contact Us)** and include:

- A description of when the error first appeared
- Whether it happens in a specific room or area
- Whether restore map or remap made any difference

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