Mop Roll Jam error

1. Check for debris on the mop roll and in the mopping cavity.

2. Remove the mop roll, and disassemble it into three parts: the idler, core, and mop roll.

3. Remove the mop roll and tell Matic to mop (Settings > Troubleshooting Tools > Advanced Controls > click on the dropdown > Routines > Mop Hardfloor). Note whether you hear the sound of the metal drive shaft spinning, and whether this results in a mop roll jammed error or a mop roll missing error.

Need more help?

If the “mop roll jam” error continues after these steps, please reach out. Submit a ticket in the Matic app (Settings > Support > Contact Us) and we'll look into your issue.

Please include the following in your ticket to help our engineers resolve the issue:

A photo of the disassembled mop roll.
Let us know whether you heard the sound of the metal drive shaft spinning when you ran the mopping routine, and whether it resulted in a mop roll jammed or missing error.

Thank you for being a valued part of the Matic community!

Mop Roll Jam error

This error can occur when the mop roll is misaligned. You can also get it when the motor that powers the mop roll is broken.

1. Check for debris on the mop roll and in the mopping cavity.

2. Remove the mop roll, and disassemble it into three parts: the idler, core, and mop roll.

3. Remove the mop roll and tell Matic to mop (Settings > Troubleshooting Tools > Advanced Controls > click on the dropdown > Routines > Mop Hardfloor). Note whether you hear the sound of the metal drive shaft spinning, and whether this results in a mop roll jammed error or a mop roll missing error.