How to Troubleshoot Mop Roll Jam Error

Mop roll jams can be caused by a debris-filled mop roll or broken mop core. The steps below can help resolve the error.

Follow these steps to resolve the mop roll jam error

1. Remove the mop roll from Matic and completely disassemble it

   1. There should be 3 parts: the idler, core, and mop roll (pictured left to right)

   2. 

   3. Verify that each of the parts is not visibly damaged

2. Try manually spinning the mop roll driver

   1. You should be able to spin it with one hand, but there will be resistance (see video below)
3. Put in a new mop roll or try cleaning the current one
4. Make sure the mop roll is properly inserted (see photos below)
   1. The white hub should be flush with the side of the cleaning head
   2. The mop roll should be straight and slide onto the metal driver on the bot