Lid Not Sealed error
If Matic's lid isn't properly closed, it can affect airflow and trigger this error. The steps below usually resolve it in under a minute.
Steps to resolve
- Check that the bag tab is fully inserted into its slot.
- Press the lid down firmly until it clicks into place.
- Make sure the bag is fully inside the bin and not bunched up near the edges.
- Check the rubber skirt around the bin. It should be clean and lying flat, not folded over or dirty.
- Make sure the water tank is pushed all the way in. If it's not fully seated, gently nudge it into place.
Once everything looks correct, press Play/Pause to clear the error and resume cleaning.
Need more help?
If you have any questions or need further assistance, please submit a ticket in the Matic app (Settings > Support > Contact Us).