How to Troubleshoot Lid Not Sealed Error

An improperly sealed lid can affect Matic's airflow. Follow the steps below to resolve the error.

Watch the video to learn how to troubleshoot the Lid Not Sealed error.

Quick Steps:

1. Make sure the bag tab is fully inserted
   1. When closing the lid give it a firm press down
2. Make sure the bag is fully inside the bin
3. Make sure the rubber skirt around the bin is clean
4. Make sure the rubber skirt around the bin is not folded over

Need more help?

If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!