If you’re experiencing repeated "Brush Roll Misinserted" errors, there may be an issue with the brush roll, bag tab, or duct. Follow this guide to check for potential issues:
-
Inspect the brush roll
- Remove the brush roll and reinsert it, making sure both ends of the brush roll are properly aligned.
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Inspect the duct flap and ensure nothing is blocking it
- Open the cleaning head flap
- Check that nothing is preventing the duct flap from closing
- Remove any debris blocking the duct flap
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Inspect the HEPA bag tab
- Open Matic's lid
- Press the black tab on the bag all the way down
- Close Matic's lid
Need more help?
If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!