How to Troubleshoot the Brush Roll Misinserted Error

If you’re experiencing repeated "Brush Roll Misinserted" errors, there may be an issue with the brush roll, bag tab, or duct. Follow this guide to check for potential issues:

• Inspect the brush roll

  • Remove the brush roll and reinsert it, making sure both ends of the brush roll are properly aligned.

• Inspect the duct flap and ensure nothing is blocking it

  • Open the cleaning head flap
  • Check that nothing is preventing the duct flap from closing
  • Remove any debris blocking the duct flap 

• Inspect the HEPA bag tab

  • Open Matic's lid
  • Press the black tab on the bag all the way down
  • 
  • Close Matic's lid