Mop Roll Worn Out or Mop Roll Missing Error
If your Matic robot repeatedly displays "Mop Roll Worn Out" or "Mop Roll Missing" errors, this guide will help you identify and resolve the issue.
Ensure Proper Mop Roll Insertion
If your mop roll is worn out, please follow the video below to replace it properly. We recommend replacing the mop roll every 1–3 months. You can order it here.
If your mop roll does not look worn out, the most common cause of these errors is improper mop roll insertion.
- Check mop roll position:
- Make sure the mop roll is inserted securely into the cleaning head.
- Press firmly until the roll clicks into place. The white handle should be flush with the cleaning head.
- Watch this video tutorial for proper insertion instructions.
If you insert the mop roll properly and the error goes away, there are no additional steps required!
Need more help?
If you have any questions or need further assistance, please submit a ticket in the Matic app (Settings > Support > Contact Us). Thank you for being a valued part of the Matic community!