How to troubleshoot repeated Mop Roll Worn Out or Mop Roll Missing error?

If your Matic robot repeatedly displays "Mop Roll Worn Out" or "Mop Roll Missing" errors, this guide will help you identify and resolve the issue.

Ensure Proper Mop Roll Insertion

The most common cause of these errors is improper mop roll insertion.

1. Check mop roll position: 

• Make sure the mop roll is inserted securely into the cleaning head.
• Press firmly until the roll clicks into place. The white handle should be flush with the cleaning head.
• Watch this video tutorial for proper insertion instructions.

If you insert the mop roll properly and the error goes away, there are no additional steps required! 

We’re Here to Help

If you have any questions or need further assistance during troubleshooting, please don’t hesitate to contact us at support@maticrobots.com. Thank you for being a valued part of the Matic community!