If your Matic robot repeatedly displays "Mop Roll Worn Out" or "Mop Roll Missing" errors, this guide will help you identify and resolve the issue.
Ensure Proper Mop Roll Insertion
The most common cause of these errors is improper mop roll insertion.
- Check mop roll position:
- Make sure the mop roll is inserted securely into the cleaning head.
- Press firmly until the roll clicks into place. The white handle should be flush with the cleaning head.
- Watch this video tutorial for proper insertion instructions.
If you insert the mop roll properly and the error goes away, there are no additional steps required!
Need more help?
If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!