Troubleshooting Videos

Step-by-step videos walking through troubleshooting Matic

Vacuuming

• Removing Hair From the Brush Roll
• Replacing the Brush Roll
• Unjam Brush Roll
• Unjam Side Brush
• Cleaning Vacuum Filter

Mopping

• Cleaning Mopping Cavity
• Filling the Water Tank
• Replacing the Mop Roll

 General Maintenance

• Replacing HEPA Bag
• Unclogging Duct
• Drying Matic

Need more help?

If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!