---
title: Troubleshooting Video Library
description: Step-by-step videos walking through troubleshooting Matic
---

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1. [Matic Knowledge Base](https://support.maticrobots.com/?hsLang=en)
2. [Fixing Common Issues](https://support.maticrobots.com/fixing-common-issues?hsLang=en)
3. [Troubleshooting Videos](https://support.maticrobots.com/fixing-common-issues?hsLang=en#troubleshooting-videos)

# Troubleshooting Video Library

## Step-by-step videos walking through troubleshooting Matic

#### Vacuuming

- [Removing Hair From the Brush Roll](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20remove%20hair%20from%20brush%20roll_new_captions.mp4?hsLang=en)
- [Replacing the Brush Roll](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20replace%20brush%20roll_new2_captions.mp4?hsLang=en)
- [Unjam Brush Roll](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20unjam%20brush%20roll_new2_captions.mp4?hsLang=en)
- [Unjam Side Brush](https://support.maticrobots.com/hubfs/Support%20Videos/Troubleshooting/Side%20brush%20malfunction%20error.mp4?hsLang=en)
- [Cleaning Vacuum Filter](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20clean%20vacuum%20filter_new_captions.mp4?hsLang=en)
- [Unclogging Duct](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20unclog%20duct_captions_EDITED.mp4?hsLang=en)

#### Mopping

- [Cleaning Mopping Cavity](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20clean%20mopping%20cavity_captions.mp4?hsLang=en)
- [Filling the Water Tank](https://support.maticrobots.com/hubfs/Fill%20water%20tank.mp4?hsLang=en)
- [Replacing the Mop Roll](https://support.maticrobots.com/hubfs/Support%20Videos/Troubleshooting/Replace%20mop%20roll-2.mp4?hsLang=en)
- [Cleaning the Wringer](https://support.maticrobots.com/hubfs/Support%20Videos/Cleaning%20and%20Maintenance/Clean%20the%20wringer-3.mp4?hsLang=en)
- [Replacing Wringer or Mop Roll Parts](https://support.maticrobots.com/hubfs/Support%20Videos/Cleaning%20and%20Maintenance/how-to-replace-wringer.mp4)
- [Replacing the Wedge](https://support.maticrobots.com/hubfs/Support%20Videos/Cleaning%20and%20Maintenance/Wedge%20Replacement%20Video_V2.mp4?hsLang=en)

#### General Maintenance

- [Replacing HEPA Bag](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20replace%20bag_captions_EDITED_V2.mp4?hsLang=en)
- [Drying Matic](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20dry%20matic_captions_EDITED.mp4?hsLang=en)
- [Replacing Water Tank Cap and Cartridge](https://support.maticrobots.com/hubfs/Support%20Videos/Cleaning%20and%20Maintenance/how-to-replace-solvent-tank-cap.mp4)

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If you have any questions or need further assistance, please **submit a ticket in the Matic app (Settings > Support > Contact Us).** Thank you for being a valued part of the Matic community!

 

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