Using Your Robot
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      1. Matic Knowledge Base
      2. Using Your Robot

      Addressing odors in your Matic robot

      Keep your Matic Robot fresh by addressing odor sources, cleaning the mop roll and cavity, and refreshing the bin, solvent tank, and antimicrobial cartridge as needed.

      To help keep your Matic Robot in the best possible condition and minimize any chances of odors developing, we recommend the following preventive measures:

      Step 1: Check your HEPA Bag

      This is the mostly like cause of the odors. Check if the robot has picked up anything excessively smelly, such as pet waste or spilled dairy. You may need to replace the HEPA (high efficiency particulate air) bag even though it's not completely full. Find instructions on changing the bag here.

      Step 2: Clean the Mop Roll and Mopping Cavity

      If the odor persists after replacing the bag:

      • Clean the Mop Roll:
        • Remove the mop roll and rinse it under running water.
        • Make sure it is completely dry before reinserting it.
        • Find instructions on replacing the mop roll here.
      • Clean the Mopping Cavity:

      Step 3: A Full Refresh of the Robot

      If the smell continues after cleaning the bag, mop roll, and mopping cavity, try these steps:

      1. Clean the Bin:

        • Check for any residual debris or leaks from previous bags.

      2. Refresh the Solvent Tank:

        • Empty the solvent tank and refill it using the recommended dosage of Aunt Fannie's Multi-Surface Floor Cleaner or Hardwood Floor Cleaner (What cleaning solutions can I use with Matic?). 
        • If Aunt Fannie’s is unavailable, you can use one tablespoon of vinegar in a full solvent tank as an alternative.

      3. Replace the Microbial Cartridge:

        • Ensure you’re using antimicrobial silver ion beads, and replace them if they are older than 6 months.
        • You can request additional accessories through your Matic app (Settings > Support > Request Accessories).

       

      We hope these tips help you enjoy a consistently fresh and effective cleaning experience with your Matic Robot. If you have any questions or need further assistance during troubleshooting, please don’t hesitate to contact us at support@maticrobots.com. Thank you for being a valued part of the Matic community!