Keep your Matic Robot fresh by addressing odor sources, cleaning the mop roll and cavity, and refreshing the bin, solvent tank, and antimicrobial cartridge as needed.
💡Adding Aunt Fannie's to the solvent tank is the best way to prevent odors in your Matic.
Step 1: Add Aunt Fannie's Floor Cleaning Solution to Matic's Water Tank
Adding Aunt Fannie's to Matic's water tank minimizes odors in Matic and ensures your floors are left clean and smelling fresh. Learn more here: What cleaning solutions can I use with Matic?
Step 2: Check your HEPA Bag
Check if the robot has picked up anything excessively smelly, such as pet waste or spilled dairy. If the bag has odor, we recommend replacing the HEPA (high efficiency particulate air) bag even if it's not completely full. Find instructions on changing the bag here.
Step 3: Clean the Mop Roll and Mopping Cavity
If the odor persists after adding Aunt Fannie's and replacing the bag:
- Clean the Mop Roll:
- Remove the mop roll and rinse it under running water.
- Make sure it is completely dry before reinserting it.
- Find instructions on replacing the mop roll here.
- Clean the Mopping Cavity:
- This will help prevent dirt buildup and keep your robot smelling fresh.
- Learn how to clean the mopping cavity here.
Step 4: A Full Refresh of the Robot
If the smell continues after following the above steps, try these steps:
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Clean the Bin:
- Check for any residual debris or leaks from previous bags.
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Refresh the Solvent Tank:
- Empty the solvent tank and refill it using the recommended dosage of Aunt Fannie's Multi-Surface Floor Cleaner or Hardwood Floor Cleaner (What cleaning solutions can I use with Matic?).
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Replace the Microbial Cartridge:
- Ensure you’re using antimicrobial silver ion beads, and replace them if they've been in use for more than 6 months.
Need more help?
If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!