How to get rid of odor from your Matic

Step 1: Check your HEPA Bag

Check if the robot has picked up anything excessively smelly, such as pet waste or spilled dairy. If the bag has odor, we recommend replacing the HEPA (high efficiency particulate air) bag even if it's not completely full. Watch instructions on changing the bag here:

Step 2: Clean the Mop Roll and Mopping Cavity

If the odor persists after using Aunt Fannie's and replacing the bag:

• Clean the Mop Roll:
  • Remove the mop roll and rinse it under running water.
  • Make sure it is completely dry before reinserting it.
  • Find instructions on replacing the mop roll here.
    
    

Step 3: Clean the Mopping Cavity

• Clean the Mopping Cavity:
  • This will help prevent dirt buildup and keep your robot smelling fresh.
  • Learn how to clean the mopping cavity here. Depending on your robot, you may have an orange wringer, a black wringer, or an orange mesh wringer. The orange mesh wringer is the latest version. So, if you'd like to upgrade to it, reach out to support and we can help.

Step 4: Clean the Wringer

• With the mop roll removed, pull the wringer out from the cleaning head. It will be orange or black depending on the hardware version you have.
• Wipe off any debris and rinse it.
• Slide it back into the cleaning head until it stops.
• Press Matic's Play/Pause button to clear the error.

Step 5: Clean the Mop Tubes using the Mop Tube Cleaning Tool

If you've already cleaned the wringer and the odor persists, the mop tubes are likely the cause. Here's how to clear them.

To get the mop tube cleaning tool, please contact support. It's not included by default but we're happy to send one your way.

1. Lower the cleaning head : This unpinches the mop tubes so the cleaning tool can pass all the way through.
   1. Open the Matic app
   2. Go to Settings → Troubleshooting Data -> Advanced Controls → Lower Cleaning Head
      
      
2. Remove the mop roll and wringer. Where you see a groove at the back of the cleaning head on the right side, pull to remove the mop roll and wringer and set them aside.
3. Access the tube openings. Remove the HEPA bag and water tank and place Matic on its side. You'll see two tube openings inside the bin where the HEPA bag sits.
4. Run the cleaning tool through. Insert the Mop Tube Cleaning Tool into one opening and push it all the way through until it comes out from the mop cavity on the other side. Repeat on the other tube.
5. Reassemble and raise the cleaning head. Put everything back in, then raise cleaning head.
   1. Open the Matic app
   2. Go to Settings → Troubleshooting Data -> Advanced Controls → Raise Cleaning Head

Step 6: If the smell continues

If the smell continues after following the above steps, try these steps:

1. Wipe the inside of the bin with a white vinegar solution diluted with water:

   1. Check for any residual debris or leaks from previous bags.

2. Refresh the Solvent Tank:

   1. Empty the solvent tank, rinse and refill it using water and 5 mL(1 tsp) of Aunt Fannie's Multi-Surface Floor Cleaner or Hardwood Floor Cleaner or 1 tsp of white vinegar (only if you have sealed floors)

3. Replace the Microbial Cartridge in the tank cap:

   1. Replace the cartridge if it hasn't been replaced in 3 months.