Matic is leaving dirty water drops while mopping

Step 1: Prepare Matic for Cleaning

• Open the lid and remove the HEPA bag and water tank.
• Close the lid securely.

Step 2: Position Matic and Remove the Mop Roll

• Carefully tilt Matic onto its left side, facing from the front.
• Locate the groove at the back of the cleaning head.
• Pull gently to remove the mop roll.

Step 3: Clean the Mopping Components

• Remove the wringer by pulling it out, then wipe it down to remove any debris. Depending on your robot, you may have an orange wringer, a black wringer, or an orange mesh wringer. The orange mesh wringer is the latest version. So, if you'd like to upgrade to it, reach out to support and we can help.
• Clear any hair or debris around the metal mop driver.
• Slide off the mop roll and check for buildup.
• Press the larger orange button to remove the mop idler and clean out any trapped debris.
• Reinsert the idler and lock it in place with the smaller orange button.
• Gently clean the mop roll with water and a mild cleaning agent.

Step 4: Clean the Mopping Cavity

• Use a damp cloth or paper towel to wipe down the cavity and remove any residue or buildup.

Step 5: Reassemble Matic

• Slide the wringer back into place.
• Reinsert the mop roll until it clicks securely.
• Flip Matic upright and place the HEPA bag and water tank back inside.
• Close the lid and press the button.

Final Check

After cleaning, make sure everything is properly reinstalled and secured. Your Matic should now be ready for efficient mopping without leaving dirty water behind. If you continue to see dirty water spots, we recommend replacing the mop roll.