Troubleshooting

How To Resolve Error Messages

• Wringer Clogged Error
• Mop Roll Jam Error
• Duct Clogged Error
• Lid Not Sealed Error
• Matic Lifted Error
• High Humidity Alert
• False Bag Full Error
• Mop Roll Worn Out or Mop Roll Missing Error
• Brush Roll Misinserted Error

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General Troubleshooting

• Matic is Unresponsive
• How to Troubleshoot Wi-Fi Connectivity Issues
• How to Reconnect Your Updated Matic After Repair or Replacement
• Side Brush Falling Off?
• How to Troubleshoot Unexpected Bumping
• Matic Stuck

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Troubleshooting Videos

• Troubleshooting Video Library