How to Connect Your Matic After Repair or Replacement
We're thrilled that your Matic is back and better than ever! During the repair process, your Matic was upgraded with newer hardware. In some cases, this can result in a different Bot ID.
Follow these steps to reconnect your Matic to your app:
- Forget the Old Matic from Bluetooth Settings
- Open your phone’s Settings
- Navigate to Bluetooth
- Find your old Matic device in the list and select Forget This Device or similar
- Power On Your Matic
- Hold the power button on your Matic till the light ring is on
- Add Your New Matic
- Open your Matic App
- Navigate to Settings > My Matic > Add New Matic
- Go Through Onboarding
- Follow the onboarding process to set up your new and upgraded Matic!
- Follow the onboarding process to set up your new and upgraded Matic!
Need more help?
If you have any questions or need further assistance, please submit a ticket in the Matic app (Settings > Support > Contact Us). Thank you for being a valued part of the Matic community!