We're thrilled that your Matic is back and better than ever! During the repair process, your Matic was upgraded, which have been reflected both in the Bot ID and hardware.
Follow these steps to reconnect your Matic to your app:
- Forget the Old Matic from Bluetooth Settings
- Open your iPhone’s Settings
- Navigate to Bluetooth
- Find your old Matic device in the list and select Forget This Device
- Power On Your Matic
- Hold the power button on your Matic till the light ring is on
- Add Your New Matic
- Open your Matic App
- Navigate to Settings > My Matic > Add New Matic
- Go Through Onboarding
- Follow the onboarding process to set up your new and upgraded Matic!
Need more help?
If you have any questions or need further assistance during troubleshooting, please don’t hesitate to reach out to our support team by submitting a ticket in the settings page of the app or by emailing us at support@maticrobots.com. Thank you for being a valued part of the Matic community!