How to return your Matic?

Returning your Matic is straightforward. Whether you need to return yours for a refund, exchange, or repair, our goal is to make the process as smooth as possible. Below are step-by-step instructions.

Before You Begin, ensure you have:

• Matic box with base ramp 
• Accessories box
• Dock
• Mailer box
• Printed label (please contact us support@maticrobots.com for a prepaid shipping label)
• Dispose of the HEPA waste bag
• Empty the water tank completely (water can damage the robot during transit)

Step 1: Set Matic to Delivery Mode

Keep Matic powered on and connected to Wi-Fi. In the App, go to Settings -> Troubleshooting :

• Select Prepare for Repair Shipment or Factory Reset for returns
• This lowers the cleaning head and powers off the robot, so it fits properly in the box.

Step 2: Pack Matic Securely

1. Remove contents from Matic
   Open Matic's lid, remove and dispose of the HEPA waste bag. Empty the water tank completely, re-insert it and close the lid.
   
2. Place Accessories Box
   Turn the Matic box upside down. Position the accessories box in the front part of the Matic box 💡Note: The front of the box has thinner foam at the bottom. The front is also the part that has the Matic logo.
   
3. Prepare the Matic Box
   Slide the base ramp into the front of the box (between foam and cardboard wall). 💡Note: No need to return the accessories, but please put in the empty accessories box to ensure everything fits securely for transit.
   
4. Position Matic in the Box

   Place Matic (please make sure it is already set to delivery mode) upside down in the box, with the brush head facing the base ramp.

   Push Matic fully forward, ensuring it is level and fully seated with no parts sticking out.

   
   
5. Place the Dock

Wrap the wire around the back of the dock, ensuring nothing sticks out of the back. Insert the dock upside down between the foam and the cardboard dock divide 💡Note: Please return the dock to ensure everything fits securely for transit.

Rotate the caster wheel so the black wheel points towards the back.

6. Secure the Base Ramp

Fold the base ramp into the box, ensuring it is fully pushed down. Insert the 4 tabs into the base to secure it.

Final Packaging

• Rotate the Matic box right-side up so that the handle is on top (support the bottom with your hand as you rotate the box as a precautionary measure).
• Place the Matic box inside the brown mailer box that you received your package in.
• Close and tape the mailer box shut
• Affix the return label securely on the outside
• Drop off the package at any UPS store
  • Once you have dropped it off, please let us know so we can track its return and process your refund promptly.