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Routine Maintenance Guide

Regular care and maintenance can keep your Matic running smoothly.

Monthly Suggested Maintenance

Once a month, we recommend the following:

    • Check the side brush by flipping Matic on its right side (from the perspective of viewing the robot head-on)
    • If it appears very worn out, you can order a new brush here

Bi-yearly Suggested Maintenance

Every 5-6 months, we recommend the following:

  • Clean the vacuum filter
  • Remove the HEPA bag and water tank before turning Matic over to clean the caster wheel
  • Clean the caster wheel with a soft cloth
  • Clean Matic's wheels with a soft cloth
  • Replace the brush roll if it’s worn out
    • Open the cleaning head and check the brush roll.
      • The brush roll has a max wear line on one of the flaps
      • Max Wear Line
      • If the wear is past the line, replace it. You can order a new one here.
  • Clean Matic's cameras to maintain the best performance for navigation and obstacle detection

    • Lightly dampen a microfiber cloth to gently wipe the glass camera lenses

    •  Avoid getting moisture near the seams around the camera. They're not waterproof, and excess moisture could cause damage

Prompted Maintenance

Matic will prompt you on the app when the following maintenance is required:

 

Need more help?

If you have any questions or need further assistance, please submit a ticket in the Matic app (Settings > Support > Contact Us).  Thank you for being a valued part of the Matic community!