--- title: Routine maintenance guide description: Best practices for taking care of your Matic --- [Skip to content](https://support.maticrobots.com/maintenance-and-care#main-content) [![small wordmark](https://support.maticrobots.com/hubfs/small%20wordmark.svg)](https://maticrobots.com/) Open main navigation Close main navigation - - [Contact Support](https://support.maticrobots.com/creating-a-ticket) [Contact Support](https://support.maticrobots.com/creating-a-ticket?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Matic Knowledge Base](https://support.maticrobots.com/?hsLang=en) 2. [Product Care](https://support.maticrobots.com/product-care?hsLang=en) # Routine maintenance guide ## Regular care and maintenance can keep your Matic running smoothly. ### **Monthly Suggested Maintenance** Once a month, we recommend the following: - [Remove hair from the brush roll](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20remove%20hair%20from%20brush%20roll_new_captions.mp4?hsLang=en) - [Clean the mopping cavity and mop core](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20clean%20mopping%20cavity_captions.mp4?hsLang=en) - [Replace the side brush](https://support.maticrobots.com/changing-the-side-brush?hsLang=en) if it’s too frayed or worn out - Make sure to remove the water tank and HEPA Bag before flipping Matic - - Check the side brush by flipping Matic on its right side (from the perspective of viewing the robot head-on) - - If it appears very worn out, you can order a new brush [here](https://maticrobots.com/accessories) ### **Bi-yearly Suggested Maintenance** Every 5-6 months, we recommend the following: - [Clean the vacuum filter](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20clean%20vacuum%20filter_captions.mp4?hsLang=en) - Remove the HEPA bag and water tank before turning Matic over to clean the caster wheel - Clean the caster wheel with a soft cloth - Clean Matic's wheels with a soft cloth - Replace the brush roll if it’s worn out - Open the cleaning head and check the brush roll. - The brush roll has a max wear line on one of the flaps - ![Max Wear Line](https://support.maticrobots.com/hs-fs/hubfs/Max%20Wear%20Line.jpeg?width=670&height=618&name=Max%20Wear%20Line.jpeg) - If the wear is past the line, replace it. You can order a new one [here](https://maticrobots.com/accessories). - Clean Matic's cameras to maintain the best performance for navigation and obstacle detection - Lightly dampen a microfiber cloth to gently wipe the glass camera lenses - Avoid getting moisture near the seams around the camera. They're not waterproof, and excess moisture could cause damage ### **Prompted Maintenance** Matic will prompt you on the app when the following maintenance is required: - **Bag Full** - [Replacing the bag](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20replace%20bag_captions_EDITED_V2.mp4?hsLang=en) - [Troubleshooting the error after replacing the bag](https://support.maticrobots.com/how-to-troubleshoot-false-bag-full-error?hsLang=en) - [Water Tank Empty](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20fill%20the%20water%20tank_captions.mp4?hsLang=en) - **Mop Roll Worn Out** - [Replacing the mop roll](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20replace%20mop%20roll_captions_EDITED.mp4?hsLang=en) - [Troubleshooting the error after replacing the mop roll](https://support.maticrobots.com/how-to-troubleshoot-repeated-mop-roll-worn-out-or-mop-roll-missing-error?hsLang=en) - **Wringer Clogged** - [Cleaning the Wringer](https://support.maticrobots.com/hubfs/How-to%20Videos/How%20to%20clean%20the%20wringer_captions.mp4?hsLang=en) - [Troubleshooting the error after cleaning](https://support.maticrobots.com/wringer-clogged-error?hsLang=en) - **Descaling Needed** - [How to use the Descaling Powder](https://support.maticrobots.com/how-to-use-the-descaling-pouch?hsLang=en)   **Need more help?** If you have any questions or need further assistance, please **submit a ticket in the Matic app (Settings \> Support \> Contact Us).**  Thank you for being a valued part of the Matic community! - [Product Care](https://support.maticrobots.com/product-care?hsLang=en#main-content) - [Care and Maintenance](https://support.maticrobots.com/product-care?hsLang=en#care-and-maintenance) - [Fixing Common Issues](https://support.maticrobots.com/fixing-common-issues?hsLang=en#main-content) - [How to Resolve Error Messages](https://support.maticrobots.com/fixing-common-issues?hsLang=en#how-to-resolve-error-messages) - [Behavioral Issues](https://support.maticrobots.com/fixing-common-issues?hsLang=en#behavioral-issues) - [Hardware Issues](https://support.maticrobots.com/fixing-common-issues?hsLang=en#hardware-issues) - [Troubleshooting Videos](https://support.maticrobots.com/fixing-common-issues?hsLang=en#troubleshooting-videos) - [Using the App](https://support.maticrobots.com/using-the-app?hsLang=en) - [Repairs and Returns](https://support.maticrobots.com/repairs-and-returns?hsLang=en) - [FAQs](https://support.maticrobots.com/faqs?hsLang=en) - [Order Tracking](https://support.maticrobots.com/order-tracking?hsLang=en) - [Contact Us](https://support.maticrobots.com/contact-us?hsLang=en) maticrobots.com Help Center Copyright © 2026, Matic